A telecommunication giant, MTN-Ghana, has blamed the persistent cable theft by some recalcitrant people to intermittent network interactions that its customers sometimes experience.
MTN says fiber cut by road contractors is negatively affecting their quest to serve its customers and called for effective collaboration to avoid tampering with their equipment.
At the annual editors’ forum in Tamale, officials of MTN believed collaborating with Ghanaians will help ease frustrations of fiber cut and cable theft which occasionally interrupt its subscribers’ calls.
Subscribers of MTN often accuse the network of deliberately frustrating them which affect their businesses. But officials of MTN say, the network stands to benefit more than the customer and will not do anything that will breach trust it has established over the years with its customers.
Responding to questions on service interactions, Corporate Services Executive and Executive Director of MTN Ghana Foundation Mrs. Cynthia Lumor said MTN will do all it can to satisfy its customers in spite of the challenges.
The MNT Corporate service executive also explained that MTN is adopting some innovations to meet the demands of its subscribers.
On customer relations Mrs Lumor said MTN is trying to implement customers concerns so that it will benefit both the network and the customers.
As part of its social responsibility, MTN Ghana introduced a foundation called MTN Ghana Foundation in 2007 to help government of Ghana in some key developmental areas in the country.
Since 2007, it has spent over 11 billion US dollars for the whole country. Of the amount, about 1.2 billion US dollars has so far invested in education, health and economic empowerment of the people in the Northern Region. The network also presented two dell computers and its accessories to the Ghana News Agency (GNA) in the northern region upon a request. The GNA regional manager, Mr Caeser Abagali thanked the MTN Ghana for responding positively to his outfit request and said the computers will help facilitate their work.
